Return & Refund Policy

At https://ngsc.ca/ we strive to provide you with the best possible shopping experience. We understand that sometimes returns may be necessary, and we want to ensure that our return process is clear and convenient for you. Please read our return policy below:

30 Days Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can create a "customer account" and easily submit a return as needed.

The timeline to return a product is 30 days, but exceptions will always be considered, email us for approval.
For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded, this includes an incorrect item in your order.

Eligibility:

For your return eligibility please have the product sealed in the original package & not used, we will always consider exceptions for return eligibility, for any questions regarding your return please contact us below.

Assuming that you notice an issue with the items or anything in the request that is by all accounts awkward, reach us at info@ngsc.com and send a photo alongside a concise clarification of the issue. We will survey the issue and inform you of a goal speedily. If your claim gets approved and you require a replacement.

Return Process:

To initiate a return, please contact our customer support team by calling +1 647-377-0954 or by sending an email to info@ngsc.com within the specified return period.

Return Method: By Mail
Restocking Fee: All eligible returns are subject to a 5% restocking fee
Product Condition: New
Return Label:

In The Box (For Damaged Products)
Customer Responsibility (For Customer’s Remorse)

Return Shipping Fee:

If the return is due to our problems (such as incorrect products in your order or damaged by the carrier, or defective in another way or quality problems of products), then you do not have to pay any return shipping fee.
If the return is due to the customer’s problem (such as: not liking or wanting the item, or ordering the wrong product/size), the customer must pay the actual return shipping fee.

Damaged Issue or Defective Items:

Please check carefully when accepting orders from the courier. If the item is defective, or damaged, or if you receive the wrong item, please contact us as soon as possible, so that we can evaluate the issue and make it right. We will provide instructions on how to proceed, which may include a return, replacement, or refund.

Exchanges:

You can exchange the product that you received. First, you need to tell us the product you want to exchange, we will cancel that product, then you can place a new order.

Refunds:

Once we've received and reviewed your return, we'll let you know if your refund was accepted. If accepted, a refund will be made automatically using your original payment method. Please give the refund 10 business days to process completely. Please note that it may take some time for the refunded amount to be reflected in your account, depending on your payment provider's policies.

Contact Information:

Phone Number: +1 647-377-0954

Email: info@ngsc.com

Address: 14 Reid Dr #607, Mississauga, ON L5M 2A8, Canada